Your comfort. Our commitment.

Register your HEVEA SAP purchase by sharing your product and purchase details with our team.

Keep your invoice ready

You’ll need your order or invoice number and purchase date.

Share your product details

Enter your product name and contact information in the form.

Send your request

Submit your details to our team for review. Keep your invoice for future reference.

Submitting this form does not change the warranty terms applicable to your purchase.

Register your warranty

Complete the details below. All fields are required unless marked optional.

Warranty

Find the warranty periods, product-use requirements and claim process for HEVEA SAP products below.

Your Warranty Coverage

Product Warranty Period Coverage Structure
Full Latex Mattress 15 years 10 years full coverage + 5 years prorated
Latex Toppers 10 years 5 years full coverage + 5 years prorated
Solid Latex Pillows 3 years Full coverage
Shredded Latex Pillows 1 year Full coverage

All warranties begin from the original date of purchase and apply only to the original purchaser with proof of purchase. The warranty is non-transferable.

Warranty Registration

To activate your warranty, please register your warranty within 30 days of delivery. Contact HEVEA SAP at sleep@heveasap.com with your order number or invoice copy, product details, full name and contact number for registration assistance.

Late registration is accepted with proof of purchase but may slow processing.

Foundation and Use Requirements

Your warranty is only valid if the product is used as intended:

  • Mattresses must be placed on a rigid, flat, properly built bed base. Slats must be no more than 75 mm (3 inches) apart, evenly spaced, and capable of supporting the full weight of the mattress and sleepers.
  • Toppers must be used on a firm, supportive mattress in good condition. Placing a topper on a sagging mattress will void the topper warranty.
  • Pillows must be used with a pillow cover or pillowcase at all times.
  • Latex products must be kept in a dry environment, away from direct sunlight and direct heat sources.
  • Latex should not be soaked, machine-washed or exposed to solvents.

How to Make a Warranty Claim

  1. Register warranty :Complete the registration form within 30 days of delivery. Keep your proof of purchase.
  2. Email your claim: Send the following to sleep@heveasap.com:
    • Your full name and registered phone number.
    • Your order number or invoice copy.
    • A clear description of the defect.
    • Photographs of the issue. For body impressions, place a straight, rigid edge across the mattress and photograph the gap.
  3. Inspection: Our team will review your claim within 7 working days. We may request a video call inspection or, in some cases, arrange a physical inspection at your home.
  4. Resolution: If the claim is approved, we will repair, replace the defective component or replace the entire product, at HEVEA SAP’s discretion, based on the warranty period and coverage structure.

For prorated claims, replacement charges, if any, will be communicated in writing before any work is carried out.

What This Warranty Does Not Replace

This warranty applies in addition to your rights under the Consumer Protection Act, 2019. It does not exclude or replace those statutory rights.

This warranty is valid only on products purchased directly from HEVEA SAP through our showrooms, our website or our authorised channels. Products purchased through unauthorised resellers are not covered.

Questions? Contact HEVEA SAP

Call us: +91 8669266999
Email us: sleep@heveasap.com

Manufactured & Packed By

HEVEA SAP
Koottakkallu, Keralam 686586
Contact: +91 8669266999